Basic Computer-Network Troubleshooting

🖥️ Basic Computer-Network Troubleshooting Guide

If you are experiencing issues connecting to the internet, email, or shared network drives, you may try these simple steps first before reaching out to ICT for assistance:

✅ Step 1: Check the Cables & Power

• Make sure your computer is turned ON.

• Check if the network cable (LAN cable) is properly connected to your computer and the wall/network port.

• If you are using Wi-Fi, ensure Wi-Fi is enabled on your laptop.

✅ Step 2: Check Network Connection Icon

• Look at the bottom-right corner of your screen (system tray).

• If you see a red ❌ or yellow ⚠️ sign on the network/Wi-Fi icon, it means the computer is not connected.

✅ Step 3: Restart the Connection

• For LAN (wired): Unplug the network cable, wait 5 seconds, then reconnect.

• For Wi-Fi: Disconnect from Wi-Fi and reconnect to the correct office Wi-Fi network.

✅ Step 4: Restart Your Computer

• Sometimes, simply restarting your computer can solve temporary network problems.

✅ Step 5: Test Internet Access

• Try opening a website (e.g., www.google.com).

• If it works, your connection issue is fixed.

• If it does not load, proceed to the next step.

✅ Step 6: Check with a Co-Worker

• Ask your nearby co-worker if they are experiencing the same issue.

• If others are also affected, it may be a network-wide issue.

✅ Step 7: Contact ICT if Problem Persists

If the issue still continues after doing the steps above:

• You may create a ticket in the M1 Helpdesk, or

• Contact the ICT Division – Communication Network Management Section for assistance.